Frequently Asked Questions
EN
I'm unable to receive the SMS verification code.
I'm unable to register and it says "sign up restricted".
How do I edit my personal data?
What Happens to Remaining Coupons or Credits when I close my account?
Can I join again after closing my account?
Do I need a helmet?
Is the service available in any weather condition?
Can I manage multiple trips with one mobile device?
What happens if I go outside the service area?
How do I park?
Where can I park?
Are there places parking isn't allowed?
Where are the service area and valid drop-off places?
What are the safety rules?
How do I report a malfunction?
How do I check the fare?
Why was I charged return fees?
How do I manage payment methods?
What should I do if payment fails?
What are GCOO Credits?
Where can I buy a credit recharge coupon?
What is the minimum Credit required to ride?
Where can I check my Credit history?
Where can I find coupons?
Can I get a refund for my GCOO Credits?
I want to get a refund due to faulty vehicle or issues with drop-off.
There's an unexpected charge on my statement. Why did this happen?
We value your feedback!