GCOO Care
EN
GCOO Care compensates for customer injuries.
It provides compensation for accidents, ensuring peace of mind and prioritizing user safety.
These are the parts you can be insured.
Insurance Benefits
GCOO Sum Insured (VND)
Death or Permanent Disability
200.000.000
Partial Permanent Disability
(According to the Disability Rate Table)
200.000.000
Medical expenses
20.000.000
Hospitalization Allowance
150.000 (maximum hospitalization days are 45 days)
Personal Documents, Bank Cards
Loss Support Fund
500.000
In the event of an accident, please follow these steps:
1
Take as many photos as possible of your damage from various angles.
2
Record (photograph) the location and time (hour, minute) of the accident.
3
If you have reported the matter to the Vietnam Traffic Police, please submit the investigation report or the traffic accident record.
4
If it has not been filed with the authorities, please gather as many witness statements or statements from those involved as possible.
Insurance Information
Important Notes Before Applying for Insurance!
Insurance is applied only to the registered individual after registering personal information for insurance. (Register at [Home] - Menu Button(≡) - [My Info] - [Insurance Personal Information])
Applies to passengers under the age of 65 boarding within Vietnam.
Insurance is applied from the moment the user rents the device via the GCOO app until the end of the ride.
If medical expenses occur, please keep the payment receipt and invoice.
Accidents must be reported to the insurance company within 30 days.
Documents Required for Insurance Claims
All photos related to the accident
Identification Document
Copy of the claimant's ID (passport or residence card)
Hospital documents (Submit originals, but scanned files are acceptable if the claim amount is less than 2 million VND)
Medical expense receipt, statement, hospital-issued invoice
Medical chart including diagnosis or visit history and diagnosis name
If there are additional tests related to the accident, such as X-Ray, CT, MRI, or blood alcohol concentration test results, the test report will be provided.
Police Documents
Upon submission to Vietnam Public Security: Investigation report or traffic accident processing record (certified copy)
If not filed with the police: Original accident report including confirmation from witnesses or local government/police at the scene of the accident
Etc
Death Certificate Issued by Local People's Committee (Original or Notarized Copy)
Inheritance/Beneficiary Rights Proof Document (Original or Notarized Copy)
Police Confirmation (for loss of personal documents or bank cards)
Exclusions from Insurance Coverage
When the registered personal information for insurance and the actual rider are different
An accident occurring while riding without registering personal information for insurance
Intentional or negligent acts of the insurance policyholder, insured, or beneficiary
If the insured violates the Criminal Code or Vietnam Traffic Law
Accidents occurring during fights (unless proven as self-defense), professional sports/racing activities
Suicide, self-harm (except for attempts to save life), or disappearance not caused by an accident of the insured person
Violation of Vietnam's Criminal Law or Traffic Law
Accidents occurring while using alcohol or illegal drugs/stimulants beyond legal limits
Other exclusions follow the UIC terms.
Call the Insurance Company
Insurance Company Hours | Daily 08:00 AM - 10:00 PM
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