GCOO Care
EN
GCOO Care is a protection plan designed to cover customers in case of injuries sustained during the use of GCOO services.
It provides compensation for accidents, ensuring peace of mind and prioritizing user safety.
These are the parts you can be insured.
Insurance Benefits
GCOO Sum Insured (VND)
Accidental death or permanent disability
200.000.000
Permanent Partial Disability (according to the Disability rate
table)
200.000.000
Medical expenses
20.000.000
Daily Hospital Allowance
150.000 (Maximum registrable stay
Hospital stay days: 45)
Allowance for loss of personal documents/ bank card
500.000
In the event of an accident, please follow these steps:
1
Take as many photos as possible of your damage from various angles.
2
Record (photograph) the location and time (hour, minute) of the accident.
3
If the case has been reported to the Vietnamese traffic police, you must submit the investigation report or
the traffic accident processing record.
4
If the case has not been reported to the police, please make sure to secure as many statements as possible
from witnesses and involved parties.
Insurance Information
Important Notes Before Applying for Insurance!
Insurance is applied only to the registered individual after registering personal information for insurance. (Register at [Home] - Menu Button(≡) - [My Info] - [Insurance Personal Information])
Applies only to rides under the age of 65 in Vietnam.
Insurance is applied from the moment the user rents the device via GCOO ap until the end of the ride.
If medical expenses occur, please keep the payment receipt and invoice.
Accidents must be reported to the insurance company within 30 days.
Documents Required for Insurance Claims
All photos related to the accident
Identification Documents
Copy of the claimant's ID (passport or residence card)
Hospital documents (original submission, but scan file allowed if the claim amount is less than 10 million VND)
Receipts for medical expenses, itemized statement, Invoice issued by the hospital
Medical chart with diagnosis or visit reasons and diagnosis name
Exam results for additional tests related to the accident such as X-Ray, CT, MRI, blood alcohol content test
Police Documents
When contacting Vietnam Public Security: Investigation report or traffic accident handling report (certified copy)
If not reporting to Public Security: Accident report including confirmation from a witness or the local government/police at the accident site (original)
Others
Death Certificate Issued by Local People's Committee (Original or Notarized)
Documents proving inheritance/beneficiary rights (original or notarized)
Police confirmation (in case of personal document or bank card loss)
Exclusions from Insurance Coverage
When the registered personal information for insurance and the actual rider are different
An accident occurring while riding without registering personal information for insurance
Intentional or negligent acts of the insurance policyholder, insured, or beneficiary
If the insured violates the Criminal Code or Vietnam's Traffic Law
Accidents occurring during fights (unless proven as self-defense), professional sports/racing activities
Suicide, self-injury of the insured (except attempts to save life), missing not due to an accident
Violation of Vietnam's Criminal Law or Traffic Law
Accidents occurring while using alcohol or illegal drugs/stimulants beyond legal limits
Other exclusions follow the PVI terms.
Call the insurance company
Insurance company business hours | Daily 08:00 ~ 22:30
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