GCOO Care
EN
GCOO Care compensates for customer injuries.
The GCOO Care plan compensates for injuries caused by accidents while using GCOO.
You can be assured of this part.
Insurance Benefits
Insurance Maximum Limit (VND)
Death or Permanent Disability
200.000.000
Partial Permanent Disability
(According to the Disability Rate Table)
200.000.000
Medical expenses
20.000.000
Hospitalization Allowance
150.000 (maximum hospitalization days are 45 days)
Personal Documents, Bank Cards
Loss Support Fund
500.000
In case of an accident, follow these steps
1
Please take detailed photos of my damage from various angles.
2
Please record (or take a picture of) the location and time (hour and minute) of the accident.
3
If you have reported the matter to the Vietnam Traffic Police, please submit the investigation report or the traffic accident record.
4
If it has not been filed with the authorities, please gather as many witness statements or statements from those involved as possible.
Insurance Information
Please check before applying for insurance!
After registering personal information for insurance, insurance coverage applies only to the registered person. You can register at [Home] - Menu button (≡) - [My Info] - [Personal Information for Insurance].
Applies to passengers under the age of 65 boarding within Vietnam.
Insurance is applied from the moment the user rents a device through the GCOO app until they end the ride.
If you incur medical expenses, please keep the payment receipt and invoice.
You must report the accident to the insurance company within 30 days.
Please have it ready when filing an insurance claim!
All photos related to the accident
Identification Document
Copy of the claimant's ID (passport or residence card)
Hospital documents (Submit originals, but scanned files are acceptable if the claim amount is less than 2 million VND)
Medical expense receipt, statement, hospital-issued invoice
Medical chart including diagnosis or visit history and diagnosis name
If there are additional tests related to the accident, such as X-Ray, CT, MRI, or blood alcohol concentration test results, the test report will be provided.
Police Documents
Upon submission to Vietnam Public Security: Investigation report or traffic accident processing record (certified copy)
If not filed with the police: Original accident report including confirmation from witnesses or local government/police at the scene of the accident
Guitar
Death Certificate Issued by Local People's Committee (Original or Notarized Copy)
Inheritance/Beneficiary Rights Proof Document (Original or Notarized Copy)
Police Confirmation (for loss of personal documents or bank cards)
In the following cases, coverage is excluded.
If the personal information for the registered insurance is different from the actual passenger
Accident occurred during driving without registering personal insurance information
Intentional or negligent acts by the policyholder, insured, or beneficiary
If the insured violates the Criminal Code or Vietnam Traffic Law
Fighting (unless proven self-defense), accidents occurring during professional sports/racing activities
The insured's suicide, self-harm (excluding attempts to save life), and disappearance not due to an accident.
If you violate Vietnamese criminal or traffic laws
Accidents occurring under the influence of alcohol beyond legal limits or illegal drugs/stimulants
Other exclusions follow the UIC terms.
Call the Insurance Company
Insurance Company Hours | Daily 08:00 AM - 10:00 PM
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